ARC Ref 6 problem
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  1. #1
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    ARC Ref 6 problem

    I bought a brand new ARC Ref 6 few weeks ago, it work great in the first 2 weeks (operated about 20 to 25 n these 2 weeks), then I'm unable to switch on the power (By using both the power on/ off button on the panel and remote controller). What I need to do is to plug out my power cable off the wall, wait for about 40 seconds to 1 minute then plug it back the wall again. By doing this I can switch on my Ref 6, and now I need to do it eveyrtime when I listen to music. Until now I already use it about 100 hours. The sound quality is great, it can operate for long time without automatic power-off (eveytime I use it 2 to 4 hours). There is no problem of my home's voltage (220 V). And I have many audio equipment in my home which also use 220 ~ 230V but don't have this problem.

    My Ref 6's backside show 220 - 240V, the quality inspection certificate show 220 - 240V as well, but the box show 240V ?! I live in an area which use 220V (or 220V to 230V), I guess maybe this Ref 6 is originally trade to UK or other country which use 240V voltage. And I guess this Ref 6 is pre-set to 240V +/ - I0% or 230V +/ - 10%, that why I have this problem. What problem you think it is? Do you think this problem can be easy to fixed by experienced audio equipment repair service company.? THX

  2. #2
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    Re: ARC Ref 6 problem

    I would advise you to contact ARC directly on: service@audioresearch.com and see with them how to handle this issue as it does not seem normal (far from that) unfortunately.

    I hope you solve it fast and without too much pain.

    Cheers;
    G
    LS: Vienna Acoustics Imperial Liszt
    PowerAmp: ARC REF 75 (KT150)
    PreAmp: ARC REF 6
    Source: LampizatOr Golden Gate 2 SE
    Streamer: LDMS Music Server
    CD player/Transport: Audio Analogue Maestro
    Power: IsoTek Sigmas EVO3
    Cabling: Shunyata (various), FTA (Final Touch Audio) - Ganymede RCA & XLR, Callisto USB, LS
    Rack: Finite Elemente Spider

  3. #3
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    Re: ARC Ref 6 problem

    Sounds like when you are powering it down the Unit is going into a serge protect or tripped state, many things could cause that, I have seen a similar issue to do with the earthing of the house power.

    First point should be to contact ARC and I would also take the unit to a friends house and test it.
    Dan D'Agostino Momentum Preamplifier + S250 | PS Audio Directstream DAC + Transport + P10 | Wilson Audio Alexia + Mezzo | Krix Atmospherix A20 | Bryston SP3 + 9BSST2 | Velodyne DD15 | JVC X7900 | Panasonic UB900 | Wireworld Gold SC + Platinum IC

  4. #4
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    Re: ARC Ref 6 problem

    Sorry to hear that you are having an issue with your pre-amp. I am enjoying my new to me ARC; a much lower model. Really liking it!
    Wyred 4 Sound STP-SE Stage 2 | T+A AMP 8 | T+A DAC 8 DSD | Falcon Northwest PC | Roon & HQPlayer | Microsoft Surface Pro 6 | W4S Recovery | U-Turn Orbit Special | Ortofon 2M Bronze | SimAudio 110LP v2 | Record Doctor V | McIntosh MR7083 | Oppo BDP-105 | KEF R700 | ELAC Debut 2.0 SUB3010 | AudioQuest Niagara 1000 | Furman Elite 15i | Burmester Audio Car System | Astell&Kern AK240 | Audeze LCD-i4

  5. #5
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    Re: ARC Ref 6 problem

    As I was sharing all my good experiences with ARC (and there were many of those) I would also like to share for me a very negative and frustrating one. As mentioned above I've been swapping ARC gear for many years and during those years I managed to slowly but surely climb the ladder starting with VSi55, VS110, VS115, Ref75 and LS2b, LS16mk2 and finally Ref6. I have to state that with none of components I ever had a slightest problem, not even a glitch with a tube. And so the story comes to the latest part of my puzzle for which I was dreaming to have all along, starting with older brothers Ref3, Ref5 and Ref5se. I managed to somehow get the famous Ref6 which to me was a dream come true preamp. It sounds great (when it works), looks even better in my book, but the issues with it or with its volume control are just too much for me to comprehend. Namely several months ago one channel stopped working so I took it to service center and it took them almost a month to repair it. By the way, Swiss importer of ARC is a complete joke, so thanks god it landed in hands of the person who was/is servicing ARC gear for decades. Anyhow, he did the job perfectly and while picking up the preamp he showed me (while smiling) the volume pot in this 17k€ unit consisting of 4 DS1808 ICs costing in total 18€(https://www.maximintegrated.com/en/ds/DS1808.pdf). I was honestly shocked by this fact but was kind of in the mode of being happy as i was able to enjoy my system again. At that time I did not loudly complain to anybody. Few months after (sort of last week) almost the same crap with volume control happened, this time both channels working but left channel being more than 3dB louder than the right one. Again dismantle everything, travel for 400km to leave the unit for service and the guy is in the state of shock. He was like - I honestly can't believe what and how they've implemented as a solution in a unit of this price tag, but this time I'm ordering many more of this ICs and volume control PCBs as I foresee many units coming in my direction in the future. Me, as I am, or actually was, a faithfull ARC fan can also not believe how the ARC can allow this to themselves. This is a complete shame and to me I'm more and more getting a feeling that ARC despite the marketing mambo jambo is turning into a "big" FMCG company. As the funds for this hobby are not falling from the sky I'm more than seriously considering dumping the ARC ship and going somewhere where they treat their customers as human beings not only as numbers on P&L sheet. So I guess I'll be soon saying Stavros (Aries Cerat) or Thomas Mayer here I come...
    Uber frustrated ARC owner...��
    LS: Vienna Acoustics Imperial Liszt
    PowerAmp: ARC REF 75 (KT150)
    PreAmp: ARC REF 6
    Source: LampizatOr Golden Gate 2 SE
    Streamer: LDMS Music Server
    CD player/Transport: Audio Analogue Maestro
    Power: IsoTek Sigmas EVO3
    Cabling: Shunyata (various), FTA (Final Touch Audio) - Ganymede RCA & XLR, Callisto USB, LS
    Rack: Finite Elemente Spider

  6. #6
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    Re: ARC Ref 6 problem

    I am sorry to hear about your experience with the ARC Ref 6 preamp. At its considerable price point, I would have zero tolerance for anything less than perfect reliability. If you get a chance, do try out an Accuphase integrated or class A power amp. I can personally vouch for the bullet proof reliability and excellent sonics of Accuphase gear.
    Anshul

    Quote Originally Posted by Golum View Post
    As I was sharing all my good experiences with ARC (and there were many of those) I would also like to share for me a very negative and frustrating one. As mentioned above I've been swapping ARC gear for many years and during those years I managed to slowly but surely climb the ladder starting with VSi55, VS110, VS115, Ref75 and LS2b, LS16mk2 and finally Ref6. I have to state that with none of components I ever had a slightest problem, not even a glitch with a tube. And so the story comes to the latest part of my puzzle for which I was dreaming to have all along, starting with older brothers Ref3, Ref5 and Ref5se. I managed to somehow get the famous Ref6 which to me was a dream come true preamp. It sounds great (when it works), looks even better in my book, but the issues with it or with its volume control are just too much for me to comprehend. Namely several months ago one channel stopped working so I took it to service center and it took them almost a month to repair it. By the way, Swiss importer of ARC is a complete joke, so thanks god it landed in hands of the person who was/is servicing ARC gear for decades. Anyhow, he did the job perfectly and while picking up the preamp he showed me (while smiling) the volume pot in this 17k€ unit consisting of 4 DS1808 ICs costing in total 18€(https://www.maximintegrated.com/en/ds/DS1808.pdf). I was honestly shocked by this fact but was kind of in the mode of being happy as i was able to enjoy my system again. At that time I did not loudly complain to anybody. Few months after (sort of last week) almost the same crap with volume control happened, this time both channels working but left channel being more than 3dB louder than the right one. Again dismantle everything, travel for 400km to leave the unit for service and the guy is in the state of shock. He was like - I honestly can't believe what and how they've implemented as a solution in a unit of this price tag, but this time I'm ordering many more of this ICs and volume control PCBs as I foresee many units coming in my direction in the future. Me, as I am, or actually was, a faithfull ARC fan can also not believe how the ARC can allow this to themselves. This is a complete shame and to me I'm more and more getting a feeling that ARC despite the marketing mambo jambo is turning into a "big" FMCG company. As the funds for this hobby are not falling from the sky I'm more than seriously considering dumping the ARC ship and going somewhere where they treat their customers as human beings not only as numbers on P&L sheet. So I guess I'll be soon saying Stavros (Aries Cerat) or Thomas Mayer here I come...
    Uber frustrated ARC owner...��

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  8. #7
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    Re: ARC Ref 6 problem

    I bought my Ref 6 brand new and it has worked flawlessly. Ditto for the Ref 5SE I owned prior to the Ref 6.
    VPI Avenger with 12" 3D arm, Technics SP-10MKII table in custom plinth with custom power supply made by Peter Noerbaek of PBN, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, PS Audio DSJ DAC, ARC Ref 6, ARC Ref 75 with KT-150s, JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, pair of Definitive Technology Ref subs.

  9. #8
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    Re: ARC Ref 6 problem

    Quote Originally Posted by mep View Post
    I bought my Ref 6 brand new and it has worked flawlessly. Ditto for the Ref 5SE I owned prior to the Ref 6.
    Same goes for me up till now...
    LS: Vienna Acoustics Imperial Liszt
    PowerAmp: ARC REF 75 (KT150)
    PreAmp: ARC REF 6
    Source: LampizatOr Golden Gate 2 SE
    Streamer: LDMS Music Server
    CD player/Transport: Audio Analogue Maestro
    Power: IsoTek Sigmas EVO3
    Cabling: Shunyata (various), FTA (Final Touch Audio) - Ganymede RCA & XLR, Callisto USB, LS
    Rack: Finite Elemente Spider

  10. #9
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    Re: ARC Ref 6 problem

    Interesting thread this...

    I bought a Ref150se with a black cover- 400 hrs on the clock. Via the local agent I ordered a silver cover at considerable cost. However when I queried with ARC why the silver cover does not fit, ARC tells me the amp must have fallen and I must follow this up with the seller !! I complained to ARC about the absurd logic and ARC fails to respond....

    Mmm, this was meant to be my dream system build.

    The local Arc agent has kindly offered to try and resolve it.. if he does a Ref10 is next, if he makes no progress...Emm labs is beginning to look mighty attractive..

  11. #10
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    Re: ARC Ref 6 problem

    Quote Originally Posted by Jozua View Post
    Interesting thread this...

    I bought a Ref150se with a black cover- 400 hrs on the clock. Via the local agent I ordered a silver cover at considerable cost. However when I queried with ARC why the silver cover does not fit, ARC tells me the amp must have fallen and I must follow this up with the seller !! I complained to ARC about the absurd logic and ARC fails to respond....

    Mmm, this was meant to be my dream system build.

    The local Arc agent has kindly offered to try and resolve it.. if he does a Ref10 is next, if he makes no progress...Emm labs is beginning to look mighty attractive..
    Is there obvious damage to your Ref 150SE? Can you see why the new cover won't fit but the old one does?
    VPI Avenger with 12" 3D arm, Technics SP-10MKII table in custom plinth with custom power supply made by Peter Noerbaek of PBN, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, PS Audio DSJ DAC, ARC Ref 6, ARC Ref 75 with KT-150s, JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, pair of Definitive Technology Ref subs.

 

 
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