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Thread: Hegel h190 problems
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January 8, 2019, 10:00 AM #1
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Hegel h190 problems
Hi all,
bought h190. Unit has a 4000 damping factor. The demo was fantastic that was brought over and hooked up my system. Really great. The new unit I received received has very little base. Getting Hegel to do anything is like pulling teeth. The product never opened up, never developed much bass response at all. I asked for a new product. I'm in the middle Of dealing with them. I will never again by anything made in China. Had the same problem with some new audio monitor speakers. No more China for me.
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January 8, 2019, 12:17 PM #2
Re: Hegel h190 problems
Welcome to the forum
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January 8, 2019, 02:30 PM #3
Re: Hegel h190 problems
Crossfree,
Welcome and I'm sorry to hear of your troubles. Hopefully you can get them worked out.
As for gear made in China, I personally have had TERRIFIC luck with all my PrimaLuna equipment. Fantastically well made. I do know that the owner of the company is meticulous and allows for no shortcuts in the China factory. As with most things in life there are good and there are bad...Kevin
Main: VPI Aries 3/Grado Reference3, and Aurender N200 > PS Audio DS DAC. Luxman L-509Z integrated amp. Sonus Faber Elipsa SE speakers. PS Audio P10 power. Transparent Audio, Cardas and Audioquest cables.
Bar: EAT C-sharp/Hana MH, and exaSound s82 > Luxman L-595SE amp. GolderEar One.R speakers. Shunyata power, Audioquest cables.
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January 8, 2019, 03:59 PM #4
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Re: Hegel h190 problems
You said one was brought over to listen to, can we assume your H190 is brand new? Seems you dealer would support you if you have a new unit. How long have you been into audio, just asking because sometimes it can be something as simple as speakers out of phase.
It is not the norm for a Hegel to be bad and I've gotten quick responses from email inquiries. Which country are yu in?
When you say "getting Hegel to do anything", what do you mean? Are they not willing to honor the warranty or check the amp out?
Aurender ACS10 w/Audioquest Diamond USB, Esoteric N05xd
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January 8, 2019, 07:57 PM #5
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Re: Hegel h190 problems
Crossfire - First it may have been a be broken in unit. Second was the demo in your home with your equipment and the dealers 190?
George
Aavik U300 - Borresen 03 with optional Supreme D-TC feet - Naim unitiserve 2tb - Ansuz DTC digital cable with power box - Ansuz Mainz8 D-TC with 1 Ansuz Supreme D-TC and 1 Ceramic V2 power cords - Ansuz Ceramic V2 speaker cables - Ansus X Ethernet - pARTicular Novus full suspension rack.
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January 8, 2019, 07:58 PM #6
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Re: Hegel h190 problems
Oh forgot - Welcome
George
Aavik U300 - Borresen 03 with optional Supreme D-TC feet - Naim unitiserve 2tb - Ansuz DTC digital cable with power box - Ansuz Mainz8 D-TC with 1 Ansuz Supreme D-TC and 1 Ceramic V2 power cords - Ansuz Ceramic V2 speaker cables - Ansus X Ethernet - pARTicular Novus full suspension rack.
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January 8, 2019, 09:14 PM #7
Re: Hegel h190 problems
Welcome - sorry about the problem. Don't know where you are located, but I use a Hegel H190 in a secondary system. What are your system components.
Main System - Lumin U2, Modwright LS36.5 DM Preamp, VTV Purifi 1ET-7040SA with tube buffer, EMM Labs DAC 2X (ver. 2), Torus RM-20, Thiel CS 3.7s, 2 Rel S/812 subs
Back-up 1 - Premium Audio mini Gan Amp, Oppo 103D, 2 Richard Gray cond, Selah SA-2s, Sumiko S5 sub, Teac UD-503 DAC, Carver (modded) C-9
Back-up 2 - Onkyo TX-NR797, Panasonic DP-UB820, Vansevers cond, B&W P6s, PowerSoundAudio S1500 sub
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February 1, 2019, 05:24 PM #8
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Re: Hegel h190 problems
Yes, it was new. I have been into this for perhaps 3 year in this class, bot have always had a system to listen too.
How owe do I tell if a speaker is out of phase?
I have a new new one now, though not keen on opening the box, no confidence in this brand.
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February 1, 2019, 05:27 PM #9
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Re: Hegel h190 problems
I do not think Hegel pre breaks in new units. I burned mine in for 250 hrs approx, never from day one did it have a bass response like the demo.
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February 1, 2019, 06:09 PM #10
Re: Hegel h190 problems
One question - did You check correct power cord polarization?
Marcin
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February 1, 2019, 06:23 PM #11
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Re: Hegel h190 problems
George
Aavik U300 - Borresen 03 with optional Supreme D-TC feet - Naim unitiserve 2tb - Ansuz DTC digital cable with power box - Ansuz Mainz8 D-TC with 1 Ansuz Supreme D-TC and 1 Ceramic V2 power cords - Ansuz Ceramic V2 speaker cables - Ansus X Ethernet - pARTicular Novus full suspension rack.
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February 1, 2019, 07:34 PM #12
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Re: Hegel h190 problems
You want to be sure the red (+) on the amp goes to red (+) on the speaker, same with black (-), this is in phase. Out of phase means you have a red to black on one of the speakers.
Out of phase has one of the woofers moving in while the other moves out, this causes frequency cancellation, lack of bass.
Try the new amp, it should be fine.
Aurender ACS10 w/Audioquest Diamond USB, Esoteric N05xd
Mark Levinson #526, 534 & JBL 4367's
Clearaudio Performance DC w/Maestro cart
Clarus Concerto & their Crimson cables
HT: Marantz AV8003, Linn 5125, JBL SAM3ha, Revel s30,
SVS PC13 Ultra
Transparent, Analysis Plus & Tributaries. PS Audio filtering
Sony XBR-75X940D & BDP
Parasound P6, MBL 8006b, Artisan speakers/subwoofer
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February 1, 2019, 07:35 PM #13
Re: Hegel h190 problems
As a point of clarification, it's pretty easy to tell if your two speakers are wired out of phase. Most noticeable is a very diffuse sound lacking a proper center image, as well as weak bass response. To correct it just reverse the polarity of one speaker as described in the post above.
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February 1, 2019, 08:09 PM #14
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Re: Hegel h190 problems
Crossfree
Another thing is dealers normally like to do is put their best cables into a system for demo. They want to show what the product is capable of. Cables can make a big difference.George
Aavik U300 - Borresen 03 with optional Supreme D-TC feet - Naim unitiserve 2tb - Ansuz DTC digital cable with power box - Ansuz Mainz8 D-TC with 1 Ansuz Supreme D-TC and 1 Ceramic V2 power cords - Ansuz Ceramic V2 speaker cables - Ansus X Ethernet - pARTicular Novus full suspension rack.
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February 1, 2019, 08:11 PM #15
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Re: Hegel h190 problems
Forgot to mention regarding cables - they can be pretty expensive.
George
Aavik U300 - Borresen 03 with optional Supreme D-TC feet - Naim unitiserve 2tb - Ansuz DTC digital cable with power box - Ansuz Mainz8 D-TC with 1 Ansuz Supreme D-TC and 1 Ceramic V2 power cords - Ansuz Ceramic V2 speaker cables - Ansus X Ethernet - pARTicular Novus full suspension rack.
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February 1, 2019, 08:19 PM #16
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Re: Hegel h190 problems
Total system synergy is the key. Expensive cables does't always mean better but usually do.
George
Aavik U300 - Borresen 03 with optional Supreme D-TC feet - Naim unitiserve 2tb - Ansuz DTC digital cable with power box - Ansuz Mainz8 D-TC with 1 Ansuz Supreme D-TC and 1 Ceramic V2 power cords - Ansuz Ceramic V2 speaker cables - Ansus X Ethernet - pARTicular Novus full suspension rack.
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February 2, 2019, 08:18 AM #17
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Re: Hegel h190 problems
No, not sure how to check power cord polarization. Please tell me.
However,, I read here, about checking speaker cable polarization. It was correct. However, when I used the new speaker cable on my other system I noticed what seems to be the same issue. I believe this speaker cable was spliced at the factory, and blue jean didn't check ohm. and thus the lack of bass. The cables show a solid wire, but a spliced 10 ga wire, when spliced, won't transfer the bass signal in its entirety.
Btw, Hegel did respond to my requests.
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February 2, 2019, 08:23 AM #18
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Re: Hegel h190 problems
Thanks all. You helped me figure this out. I am going to give the amp proper time to break in as this is a replacement for the first. Any suggestions on burning in a new amp? You all seem well schooled. Thnx again
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February 2, 2019, 08:27 AM #19
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Re: Hegel h190 problems
Oh, I was sold a venom power cord at purchase. Is it proper to change out Oem for a "thicker cord"?
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February 2, 2019, 09:11 AM #20
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Re: Hegel h190 problems
I'm wondering if when the cable was spliced they reversed the wires on one of the cables. For grins and giggles I would try reversing the cable polarity on just 1 speaker only. If you get the bass back then it's one of the cables. Or do you have some other speaker wires to try?
George
Aavik U300 - Borresen 03 with optional Supreme D-TC feet - Naim unitiserve 2tb - Ansuz DTC digital cable with power box - Ansuz Mainz8 D-TC with 1 Ansuz Supreme D-TC and 1 Ceramic V2 power cords - Ansuz Ceramic V2 speaker cables - Ansus X Ethernet - pARTicular Novus full suspension rack.
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February 2, 2019, 09:13 AM #21
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Re: Hegel h190 problems
George
Aavik U300 - Borresen 03 with optional Supreme D-TC feet - Naim unitiserve 2tb - Ansuz DTC digital cable with power box - Ansuz Mainz8 D-TC with 1 Ansuz Supreme D-TC and 1 Ceramic V2 power cords - Ansuz Ceramic V2 speaker cables - Ansus X Ethernet - pARTicular Novus full suspension rack.
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February 2, 2019, 10:22 AM #22
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Re: Hegel h190 problems
Aurender ACS10 w/Audioquest Diamond USB, Esoteric N05xd
Mark Levinson #526, 534 & JBL 4367's
Clearaudio Performance DC w/Maestro cart
Clarus Concerto & their Crimson cables
HT: Marantz AV8003, Linn 5125, JBL SAM3ha, Revel s30,
SVS PC13 Ultra
Transparent, Analysis Plus & Tributaries. PS Audio filtering
Sony XBR-75X940D & BDP
Parasound P6, MBL 8006b, Artisan speakers/subwoofer
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February 2, 2019, 01:04 PM #23
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February 2, 2019, 04:04 PM #24
Re: Hegel h190 problems
Flemming
Lumin X1
Rotel Michi S5
Focus Audio FS788
Inter connect : Nordost Tyr 2 ( 2 Meter )
LS cable : Yter
Power Cables : Nordost Frey 2 ( 2 Meter )
Nordost QB8
Fibercable for feeding the Lumin X1
Rack : Finite Elemente Pagode
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October 3, 2020, 02:05 PM #25
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Re: Hegel h190 problems
Hello, now that time has gone by I assume you have broken in your replacement unit. Can you comment if that was the issue or something else.
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High praise, indeed. I might just have to check these out when funds allow for an upgrade. Thanks, Mike!
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