"dropouts" still ?

[srt]

Hello

I have a repeating problem whit my D1 and Streaming Tidal. I gett dropouts after about 1.40sekunds and the counter stil go but sound is missing, an also a problem whit "start to play a song but just jump to next", Peter tels me it is a Tidal problem but why dosen all my hifi friends in Norway whit Tidal and a other streamer the same issue ? Starten to gett a little fed app about this. Any other here that have the same issue ?
I reset router and iPad i cut the power for the D1, some times that help for a little time.

[jadedavid]

I've had similar issues in the past with my Mac Mini streaming Tidal.
But since I've switched to a MicroRendu to handle the Tidal streaming I've had no problems at all.
Still using an iPad for a remote as before so I can't blame the remote handshake of an iPad as being part of the problem.
I've spoken with others that have also experienced the same issue. Tidal always seems to get the blame.
Have you checked your internet speed? How old is your modem?

[srt]

I've had similar issues in the past with my Mac Mini streaming Tidal.
But since I've switched to a MicroRendu to handle the Tidal streaming I've had no problems at all.
Still using an iPad for a remote as before so I can't blame the remote handshake of an iPad as being part of the problem.
I've spoken with others that have also experienced the same issue. Tidal always seems to get the blame.
Have you checked your internet speed? How old is your modem?

Thanks for your reply, that i find strange is that it is the same fault every time, if it was "just" trouble whit the Tidal, i would guess the fault would come in various faults.
I use Jensen mesh network, Lumin D1 ethernet cable in one of them. and have good speed, 40-50 mb down.

[jadedavid]

Yes, I agree with you. When I had the drop-outs on Tidal they were completely random.
Your problem seems more like a hardware issue than a software one.
Perhaps someone from Lumin could help you.

[CPP]

Hello

I have a repeating problem whit my D1 and Streaming Tidal. I gett dropouts after about 1.40sekunds and the counter stil go but sound is missing, an also a problem whit "start to play a song but just jump to next", Peter tels me it is a Tidal problem but why dosen all my hifi friends in Norway whit Tidal and a other streamer the same issue ? Starten to gett a little fed app about this. Any other here that have the same issue ?
I reset router and iPad i cut the power for the D1, some times that help for a little time.

You are up to date on all the firmware and app updates right, just checking ?

I had issues a while ago, and it was a Tidal issue with their servers. I sent a email to Tidal and reported the problem. Also in the states some of us have some unstable internet providers and thats a problem in itself was streaming issues.

Peter with Lumin is on vacation but he would ask while he is on vacation to " Please send email to info@luminmusic.com

[srt]

You are up to date on all the firmware and app updates right, just checking ?

I had issues a while ago, and it was a Tidal issue with their servers. I sent a email to Tidal and reported the problem. Also in the states some of us have some unstable internet providers and thats a problem in itself was streaming issues.

Peter with Lumin is on vacation but he would ask while he is on vacation to " Please send email to info@luminmusic.com

Yes i have all the updates, and i have spoken to peter about the problem. But i find i strange that it "just me" that have the issue if its only a Tidal problem. He tels me to reset router, iPad and Lumin, But so often i have this issue i can not do this every time, if i have a longer playlist that have bean there for som days, its more trouble than if i delete that and start a new.

[CPP]

Yes i have all the updates, and i have spoken to peter about the problem. But i find i strange that it "just me" that have the issue if its only a Tidal problem. He tels me to reset router, iPad and Lumin, But so often i have this issue i can not do this every time, if i have a longer playlist that have bean there for som days, its more trouble than if i delete that and start a new.

When I had the drop outs its was a Tidal server problem wherever thats located, the only other time it was my internet provider doing maintenance for weeks on a new route. I've been , knock on wood lucky as I haven't had any drop outs in a while. I stream mostly via Tidal and haven't used my NAS, which is a Synology DS413, miniServer for Windows in a while. Sorry about your issues, .

[wklie]

Some Tidal users can experience problems not experienced by other Tidal users in the same area or other parts of the world, because different users/streams can be assigned to different servers of the Tidal CDN at different times. One server in a CDN that is overloaded does not mean all servers are overloaded. This typically has nothing to do with the user's own internet bandwidth.

Please change router DNS to 1.1.1.1 (and 8.8.8.8 as secondary). Then power cycle the iPad and Lumin. Add new tracks from Tidal.

If that does not help, please send a support request to Tidal.

[Jack]

Good call on the Cloudflare DNS Peter. That was the only DNS I found that would play Tidal with any regularity. Spotify and Qobuz work on any DNS.

[srt]

Thanks Peter, but i try that last time we had contact about the problem. (14/5) I don't know if its permanent, but yesterday i set the Dns back to std ip, and after that i had no problem. I have sendt a request to Tidal, so i let you know what they tel me.

[wklie]

If there is any Lumin user who still experiences Tidal issues after changing DNS, please send me a PM and state your model. We have been trying to further mitigate those issues via beta firmwares.

[Mark P.]

Dropout can happen by so many issues. We face the same problem in Thailand about 3 - 4 months ago. Most of our Tidal User Group here faced the same problem. BlueNode 2 got the worst hit. The issue is much better now.

Based on my facing problem, here are my assumptions ::
1) Lumin hardware provides small memory buffers and CPU. for songs. I test several hardware during the same period, and found out that Mobile Devices are the most sensitive. Lumin was hit bad too, either caused by small CPU or small memory buffer size. Computer based Player get the best torrent since it has bigger CPU and memory".

2) Most of Thailand ISPs found the same dropout, they fix the problem by "Add all Tidal Server IP addresses to a "group of static routing". This reduces network latency.

3) Tidal, currently, faces financial problem. I guess minimum budgets are used to increase the total server capacity.

4) Change DNS Server is defintely not help at all, in mycase increase network latency.

Currently Only (2) is fixed in Thailand, for a workaround. (1), (3), and (4) cannot.

We as a whole may one day must be forced to move away from Tidal Service.

[srt]

I have been test pilot for Peter about my problems whit dropouts, and after 3 beta firmware , it seams that the problems i had is gone.
Thank to Peter that really go the esker mile for us Lumin customers. I send a request also to Tidal, but no answer......

So if you have problems whit Dropouts, take contact whit Peter and maybe same beta firmware can help you.

[Mike]

I have been test pilot for Peter about my problems whit dropouts, and after 3 beta firmware , it seams that the problems i had is gone.
Thank to Peter that really go the esker mile for us Lumin customers. I send a request also to Tidal, but no answer......

So if you have problems whit Dropouts, take contact whit Peter and maybe same beta firmware can help you.

Peter rocks. Trust me, I tell his bosses all the time how awesome he is.


Sent from my iPhone using Tapatalk

[CPP]

I have been test pilot for Peter about my problems whit dropouts, and after 3 beta firmware , it seams that the problems i had is gone.
Thank to Peter that really go the esker mile for us Lumin customers. I send a request also to Tidal, but no answer......

So if you have problems whit Dropouts, take contact whit Peter and maybe same beta firmware can help you.

Same here. I haven't had a drop out in a long long time.

Peter, rocks

[still-one]

Peter rocks. Trust me, I tell his bosses all the time how awesome he is.


Sent from my iPhone using Tapatalk

I don't own Lumin gear but I sure have a lot of respect for the support that Peter provides Lumin (and occasionally other) users. Lumin and Shunyata are the Gold Standards for online support in my opinion.

[Mark P.]

It’s better for me to wait for production firmware release. Dropout is already minimized

[GSOphile]

From observation, Peter is definitely a 'difference maker' for Lumin.

[AJR]

Couldn’t agree more

[AJR]

Peter even reached out to me (knowing that I have had issues streaming Tidal in Singapore, which have since been resolved - Tidal presumably has upgraded its servers for Singapore) saying that if I still had my Lumin T1 (knowing I was switching to MSB at some point) he had some firmware for me to download which might fix it. Amazing.

[wklie]

It’s better for me to wait for production firmware release. Dropout is already minimized

Released as official firmware 11.1 for you. Please try it and see if it helps.

[RodN]

Hello Peter,
I am experiencing frequent dropouts (to the point where it has become unusable) playing MQA files from Tidal, I have been assuming that it was due to internet speed and have addressed it with my ISP to no avail. I am under the impression that MQA does not use more bandwidth than non MQA ?? There is a significant lag before an album starts with MQA, upwards of 10 seconds , whereas with other files it is three or four seconds, I assume this is because of buffering? Now I am wondering if it is a problem with my settings on the Lumin. I am using a T1 and have no problems when playing from my L1. Do you have any suggestions?
Regards
Rod

[wklie]

I am under the impression that MQA does not use more bandwidth than non MQA ?? There is a significant lag before an album starts with MQA, upwards of 10 seconds , whereas with other files it is three or four seconds, I assume this is because of buffering?

After FLAC compression, MQA uses roughly double the bandwidth of the normal files, or more. It uses the same bandwidth only if we count decompressed PCM in 24-bit, but that's not the case for streaming.

The lag is indeed caused by buffering.

Where are you located? It's a Tidal server capacity issue, not usually an ISP issue if you have a reasonable broadband connection. You can send a request to Tidal.

It's not a Lumin setting problem, but by turning off MQA, the bandwidth is reduced since Lumin will get a smaller version.

[RodN]

After FLAC compression, MQA uses roughly double the bandwidth of the normal files, or more. It uses the same bandwidth only if we count decompressed PCM in 24-bit, but that's not the case for streaming.

The lag is indeed caused by buffering.

Where are you located? It's a Tidal server capacity issue, not usually an ISP issue if you have a reasonable broadband connection. You can send a request to Tidal.

It's not a Lumin setting problem, but by turning off MQA, the bandwidth is reduced since Lumin will get a smaller version.

Thanks Peter,
I am in rural South Africa, bandwidth is limited to 4mbps which is fine for movie streaming but I am not sure if thats sufficient for MQA. I will contact Tidal as you suggest.

[FDPDK]

Thanks Peter,
I am in rural South Africa, bandwidth is limited to 4mbps which is fine for movie streaming but I am not sure if thats sufficient for MQA. I will contact Tidal as you suggest.

Hi RodN
I also stream Tidal HiFi and using the T1 , i have no problems at all.

[Mark P.]

Hello Peter,
I am experiencing frequent dropouts (to the point where it has become unusable) playing MQA files from Tidal, I have been assuming that it was due to internet speed and have addressed it with my ISP to no avail. I am under the impression that MQA does not use more bandwidth than non MQA ?? There is a significant lag before an album starts with MQA, upwards of 10 seconds , whereas with other files it is three or four seconds, I assume this is because of buffering? Now I am wondering if it is a problem with my settings on the Lumin. I am using a T1 and have no problems when playing from my L1. Do you have any suggestions?
Regards
Rod

I owned T1. After doing this, tidal response time is more acceptable.

Discuss with your ISP to create “Static routing to Tidal Servers”. It will reduce network latency, and get better Tidal Network Connection. I believe it is not bandwidth problem. It consumes about 3 mbps during network consumption spike. Please make sure that no other network devices are used during MQA streaming.

Delay on the first song is normal for Tidal Service at this moment.

[RodN]

My ISP had increased my download speed from 4 to 6mbps and this has solved the problem with MQA files. My T1 buffers prior to playing at the maximum of 6mbps and then continues for some while at about 1.6mbps while it is playing
Thanks for all the suggestions

[wklie]

https://outage.report/tidal

https://community.roonlabs.com/t/tid...rking/44509/22

https://community.roonlabs.com/t/ong...blems/48427/31

[mark090852]

I just received my Lumin D2 two days ago, and have also been having random dropouts from Tidal. Not just when streaming in MQA, but also other times. The sound will stop, even though the app shows the music is playing. Sometimes it just last for a second or two, other times much longer. It seems as if, during these times of dropouts, that the "pause" button does not stop the song from "soundlessly" continuing. I power cycle my router and the Lumin and my Ipad, and this will correct the problem for a while, but the dropouts came back after a short while. The app shows that I have firmware version 11.1b. Any suggestions?

[still-one]

I just received my Lumin D2 two days ago, and have also been having random dropouts from Tidal. Not just when streaming in MQA, but also other times. The sound will stop, even though the app shows the music is playing. Sometimes it just last for a second or two, other times much longer. It seems as if, during these times of dropouts, that the "pause" button does not stop the song from "soundlessly" continuing. I power cycle my router and the Lumin and my Ipad, and this will correct the problem for a while, but the dropouts came back after a short while. The app shows that I have firmware version 11.1b. Any suggestions?

I have no idea if this will help with your Lumin issue but my dropouts had nothing (or little) to do with my audio gear. Unfortunately I ended up changing from an Apple to Netgear Orbing network almost simultaneously when moving from the Rossini to my Vivaldi stack. what was causing the dropouts? Was it my Tidal, my Upsampler or DAC or Network or sonicTrransporter?

To make a long story short Andrew from Small Green Computer suggested I insert a TrendNet switch between my Orbi router and my Upsampler and i5 rather than connecting them direct to the Orbi. That solved my dropout issues immediately. (I had tried a TPlink unit but the dropouts remained).

[nicoff]

I just received my Lumin D2 two days ago, and have also been having random dropouts from Tidal. Not just when streaming in MQA, but also other times. The sound will stop, even though the app shows the music is playing. Sometimes it just last for a second or two, other times much longer. It seems as if, during these times of dropouts, that the "pause" button does not stop the song from "soundlessly" continuing. I power cycle my router and the Lumin and my Ipad, and this will correct the problem for a while, but the dropouts came back after a short while. The app shows that I have firmware version 11.1b. Any suggestions?

Based on my experience, I suggest that you look/check your internet speed and connection. If your router is old, you may want to replace it. New routers can create a mesh that improves transmission throughout your entire house.

[mark090852]

Based on my experience, I suggest that you look/check your internet speed and connection. If your router is old, you may want to replace it. New routers can create a mesh that improves transmission throughout your entire house.

I really don't think that is the problem. I just tested my connection and I'm at 64.17 Mbps download, and 6.62 Mbps upload. My listening room is the same room that my router is in, so the WiFi signal strength to my Ipad running the Lumin app is reading full strength. I'm guessing it is a problem with the TIDAL servers as some others have seemed to indicate. I'll keep monitoring this thread and see if any other suggestions show up. One interesting thing I have noticed is that when a dropout occurs, the timer on the display on the front of the Lumin and in the app continues to run. However, once it gets to the end time, the music continues and runs beyond the time indicated. In other words, if I have a 15 second dropout, for example, in the middle of a song, the music will continue for 15 seconds beyond the timer showing the song is over. So I am getting the full track, just with a 15 second break in the middle.

[Ritmo]

I haven’t experienced any dropout issues with my LUMIN S1 over the last couple of years. My S1 is connected to the router via an Ethernet cable. I had some dropout issues several years ago when the network configuration included a wireless extender (not the best solution).

[wklie]

I'm guessing it is a problem with the TIDAL servers as some others have seemed to indicate.

Tidal server issues are regional, and are usually not related to your own ISP connection. Please try changing the DNS in your router settings to 8.8.8.8, 1.1.1.1 or auto. See if it makes any difference. If it does not, please submit a support request to Tidal.

[mark090852]

Tidal server issues are regional, and are usually not related to your own ISP connection. Please try changing the DNS in your router settings to 8.8.8.8, 1.1.1.1 or auto. See if it makes any difference. If it does not, please submit a support request to Tidal.

Peter, I followed your recommendations regarding changing the DNS settings, and it has been working perfectly since then. Thank you!

Mark