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Thread: Dropout with Tidal on D1
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September 9, 2017, 11:26 AM #1
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Dropout with Tidal on D1
Recently my wonderful D1 has been dropping out when using Tidal. Not so wonderful! I've tried rebooting the D1 and iPad with no effect. Sometimes it is a short dropout, or series of dropouts, or it just stops playing altogether. It's rare I can get through an album without a problem. Anyone having this with the D1? Any solutions?
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September 9, 2017, 11:43 AM #2
Re: Dropout with Tidal on D1
This is a Tidal issue that affects many users for different regions using different devices.
https://www.computeraudiophile.com/f...comment=714680
From Tidal support:
Our programming team confirmed with me that this is a known issue that is affecting a number of users, which has placed it at the top of their list to fix.
While I don’t have a timeline as to when a fix will go through, please know that our team is working to resolve the issue as soon as possible.
We realize that this is an inconvenience for you, so we thank you for your patience.Peter Lie
LUMIN Firmware Lead
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September 9, 2017, 11:53 AM #3
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Re: Dropout with Tidal on D1
Thanks for the heads up, Peter. I see that the complaint on CA is about playing MQA files. I'm having trouble on all Tidal files - MQA or not. I saw your comment on a somewhat different issue:
"In view of recent worsened Tidal stuttering issues and long load times, I have maximized the memory allocated for playback and made a beta firmware of Lumin S1 / A1 / T1 / D1. Since the load time is slightly reduced, there is a possibility that it can make things worse. Those who like to try it (if you have not received it already) please PM me."
Is this something that might help my situation?
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September 9, 2017, 01:32 PM #4
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Re: Dropout with Tidal on D1
Unfortunately if you are in one of the regions that is having dropouts on all types of titles, I am, Peter's firmware update is not likely to solve the problem but worth trying. I have had it for a while and still have the dropouts on some days and not on others. Always worse in evening hours. In parts of the country has been occurring since June. Four different streamers and three different brands with multiple router and settings changes so not the fault of the Lumin.
Main - JVC QL-Y7/Denon DL-301 Mk II, Gold Note PH-10, Jays CDT3 Mk3 , Auralic Aries G2.2, Holo May KTE, Supratek Cabernet, Kinki Studio EX-B7 monoblocks, Verity Audio Otello, (2) Rythmik F12SE, Audio Envy IC, SC & PC's, Triode Wire Lab PC's, Inakustik USB and I2S, (2) Puritan Audio Labs PSM-156 with Groundmaster City, Timbernation rack
Family Room - Oppo UDP-203, Auralic Aries, Aqua La Voce S3, Kinki Studio EX-M1+, Nola KO, (2) Rythmik F-12G, Wireworld SC & IC's, Neotech PC's, SurgeX SA-1810
Greenville, SC- Jays CDT2 Mk 3, Auralic Aries G1, Holo Spring 3 KTE, Supratek Chardonnay, Odyssey Audio Kismet Reference, Rosso Fiorentino Volterra 2, (2) RSL Speedwoofers, iFi Audio Power Station, Wireworld IC's, Inakustik USB and I2s, Triode Wire Lab SC, Triode Wire Lab PC's, Furutech NCF Clear Line, Timbernation rack.
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September 9, 2017, 02:42 PM #5
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Re: Dropout with Tidal on D1
Good to know. Thanks. And thanks Peter for the link.
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September 9, 2017, 03:06 PM #6
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September 19, 2017, 06:12 AM #7
Re: Dropout with Tidal on D1
Although recent Tidal issues are not restricted to Lumin player users, we have been trying different ways to alleviate this problem. At this point we have done everything we can and released firmware 9.03 for S1 / A1 / T1 / D1.
Thanks to everyone who has taken the time to participate in beta testing.Peter Lie
LUMIN Firmware Lead
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September 21, 2017, 06:20 PM #8
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Re: Dropout with Tidal on D1
Just had a response from Tidal support on their progress and fix. Here's what they said:
"A solution to the issue should be implemented in the upcoming update to the TIDAL App,
which could still be released this week, if not early next week".
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September 21, 2017, 06:36 PM #9
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Re: Dropout with Tidal on D1
Not really sure how they think tweaking their desktop app is going to do anything about their content delivery infrastructure and bandwidth issues. I guess it looks good and pacifies some for a while.
Plus if your not using the Tidal app from your computer straight into a DAC wouldn't help you anyway.Main - JVC QL-Y7/Denon DL-301 Mk II, Gold Note PH-10, Jays CDT3 Mk3 , Auralic Aries G2.2, Holo May KTE, Supratek Cabernet, Kinki Studio EX-B7 monoblocks, Verity Audio Otello, (2) Rythmik F12SE, Audio Envy IC, SC & PC's, Triode Wire Lab PC's, Inakustik USB and I2S, (2) Puritan Audio Labs PSM-156 with Groundmaster City, Timbernation rack
Family Room - Oppo UDP-203, Auralic Aries, Aqua La Voce S3, Kinki Studio EX-M1+, Nola KO, (2) Rythmik F-12G, Wireworld SC & IC's, Neotech PC's, SurgeX SA-1810
Greenville, SC- Jays CDT2 Mk 3, Auralic Aries G1, Holo Spring 3 KTE, Supratek Chardonnay, Odyssey Audio Kismet Reference, Rosso Fiorentino Volterra 2, (2) RSL Speedwoofers, iFi Audio Power Station, Wireworld IC's, Inakustik USB and I2s, Triode Wire Lab SC, Triode Wire Lab PC's, Furutech NCF Clear Line, Timbernation rack.
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September 21, 2017, 07:30 PM #10
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September 21, 2017, 11:30 PM #11
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Re: Dropout with Tidal on D1
The fixes they are going to have to make are going to be expensive if they intend to keep the pricing tiers the same and not split of MQA as a separate tier. They are going to have to increase bandwith and expand server capacity on their own or rent more space on faster server farms. Also if they have split content delivery over to some of the servers of their partner Sprint they need to make sure their peak hour delivery is not being throttled like they have been caught doing with their own video customers. Also trim out the catalogs of some of the artists. Do we really need six or seven versions of every album the Beatles or Stones ever released. Most of the times they are just another run of the same and not some other version.
Spotify and Qobuz do not have any of these problems so it is inherently something wrong with Tidal's currently delivery method that was exposed by the addition of MQA as the addition of Hi Res to the Qobuz catalog did not cause these issues for them.Main - JVC QL-Y7/Denon DL-301 Mk II, Gold Note PH-10, Jays CDT3 Mk3 , Auralic Aries G2.2, Holo May KTE, Supratek Cabernet, Kinki Studio EX-B7 monoblocks, Verity Audio Otello, (2) Rythmik F12SE, Audio Envy IC, SC & PC's, Triode Wire Lab PC's, Inakustik USB and I2S, (2) Puritan Audio Labs PSM-156 with Groundmaster City, Timbernation rack
Family Room - Oppo UDP-203, Auralic Aries, Aqua La Voce S3, Kinki Studio EX-M1+, Nola KO, (2) Rythmik F-12G, Wireworld SC & IC's, Neotech PC's, SurgeX SA-1810
Greenville, SC- Jays CDT2 Mk 3, Auralic Aries G1, Holo Spring 3 KTE, Supratek Chardonnay, Odyssey Audio Kismet Reference, Rosso Fiorentino Volterra 2, (2) RSL Speedwoofers, iFi Audio Power Station, Wireworld IC's, Inakustik USB and I2s, Triode Wire Lab SC, Triode Wire Lab PC's, Furutech NCF Clear Line, Timbernation rack.
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September 21, 2017, 11:44 PM #12DSkipGuest
Re: Dropout with Tidal on D1
Wasn't the ENTIRE point of MQA to reduce bandwidth and make 'hi-rez' files available to the masses? Splitting off for a separate tier simply proves that MQA is not succeeding in its task.
I would love to see this issue resolved prior to RMAF. I had not realized this was a universal issue but it has been quite frustrating lately.
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September 21, 2017, 11:57 PM #13
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Re: Dropout with Tidal on D1
i'm getting dropouts with MQA on Tidal quite regularly with the MSB Select II/SGM server set-up.
will watch for any update/solution.
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September 22, 2017, 12:01 AM #14
Re: Dropout with Tidal on D1
My Systems: http://www.audioshark.org/showthread...481#post158481
"We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."
Dealer for: Aqua Hi-Fi, Aurender, AudioQuest Cables & Power Products, Berkeley Audio, Block Audio (distributor), Boulder Amplifiers, Bowers & Wilkins (B&W), Bryston, Clarisys Audio Loudspeakers (distributor), Classe’ Audio, Degritter Record Cleaning Machines, Esoteric, Finite Elemente, FirstWatt, Focal Loudspeakers and Headphones, GigaFoil, Harbeth Loudspeakers, Hegel, HiFi Man, Innuos, ISO Acoustics, Keces Power Supplies, Kharma Loudspeakers and Electronics, Kuzma Turntables, Lumin, Luxman, Magico Loudspeakers, MBL Speakers & Electronics, MSB Technologies, MySonicLabs Phono Cartridges, Nordost Cables, Ortofon, Pass Labs, Quadraspire, Rega Turntables and Electronics, Shunyata Research, STAX, Stein Music Products, Stillpoints, Soulution, VAC, Vicoustics, Viva Audio, VPI Industries, WireWorld Cables.
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September 22, 2017, 09:02 AM #15
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Re: Dropout with Tidal on D1
Mike
Unfortunately in your area and others in Central and South Florida it is difficult for now to tell how much of the problem is Tidal period or just plain internet infrastructure damage. If your in those areas and the other providers are working then it is still on them.Main - JVC QL-Y7/Denon DL-301 Mk II, Gold Note PH-10, Jays CDT3 Mk3 , Auralic Aries G2.2, Holo May KTE, Supratek Cabernet, Kinki Studio EX-B7 monoblocks, Verity Audio Otello, (2) Rythmik F12SE, Audio Envy IC, SC & PC's, Triode Wire Lab PC's, Inakustik USB and I2S, (2) Puritan Audio Labs PSM-156 with Groundmaster City, Timbernation rack
Family Room - Oppo UDP-203, Auralic Aries, Aqua La Voce S3, Kinki Studio EX-M1+, Nola KO, (2) Rythmik F-12G, Wireworld SC & IC's, Neotech PC's, SurgeX SA-1810
Greenville, SC- Jays CDT2 Mk 3, Auralic Aries G1, Holo Spring 3 KTE, Supratek Chardonnay, Odyssey Audio Kismet Reference, Rosso Fiorentino Volterra 2, (2) RSL Speedwoofers, iFi Audio Power Station, Wireworld IC's, Inakustik USB and I2s, Triode Wire Lab SC, Triode Wire Lab PC's, Furutech NCF Clear Line, Timbernation rack.
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September 22, 2017, 01:33 PM #16
Re: Dropout with Tidal on D1
2chl : Vincent Sp331MkII, W4S STP-SE Stage 2, Kef 201/2, KEF 140, Vapor Breeze, Lumin, Bryston CD, BHA-1, Quicksilver Headamp, HD650, HD800s, HD820's, Dan Clark 1.1, Focal Stellia, OPPO 203, 105. ( Boxed up: Pass Xa-30.5, VPI Classic, Dynavector DV-20XL, Manley Chinook, Cadenza Bronze)
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September 22, 2017, 01:51 PM #17
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Re: Dropout with Tidal on D1
Chris
Didn't say it was the reason for the problem just that it could be making it worse in some areas. I was having problems when you guys were all fine as recently as the first of the month.Main - JVC QL-Y7/Denon DL-301 Mk II, Gold Note PH-10, Jays CDT3 Mk3 , Auralic Aries G2.2, Holo May KTE, Supratek Cabernet, Kinki Studio EX-B7 monoblocks, Verity Audio Otello, (2) Rythmik F12SE, Audio Envy IC, SC & PC's, Triode Wire Lab PC's, Inakustik USB and I2S, (2) Puritan Audio Labs PSM-156 with Groundmaster City, Timbernation rack
Family Room - Oppo UDP-203, Auralic Aries, Aqua La Voce S3, Kinki Studio EX-M1+, Nola KO, (2) Rythmik F-12G, Wireworld SC & IC's, Neotech PC's, SurgeX SA-1810
Greenville, SC- Jays CDT2 Mk 3, Auralic Aries G1, Holo Spring 3 KTE, Supratek Chardonnay, Odyssey Audio Kismet Reference, Rosso Fiorentino Volterra 2, (2) RSL Speedwoofers, iFi Audio Power Station, Wireworld IC's, Inakustik USB and I2s, Triode Wire Lab SC, Triode Wire Lab PC's, Furutech NCF Clear Line, Timbernation rack.
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September 22, 2017, 05:40 PM #18
Re: Dropout with Tidal on D1
Jack its a Tidal Problem, they know about it.
"" "
Our programming team confirmed with me that this is a known issue that is affecting a number of users, which has placed it at the top of their list to fix.
While I don’t have a timeline as to when a fix will go through, please know that our team is working to resolve the issue as soon as possible.
We realize that this is an inconvenience for you, so we thank you for your patience."2chl : Vincent Sp331MkII, W4S STP-SE Stage 2, Kef 201/2, KEF 140, Vapor Breeze, Lumin, Bryston CD, BHA-1, Quicksilver Headamp, HD650, HD800s, HD820's, Dan Clark 1.1, Focal Stellia, OPPO 203, 105. ( Boxed up: Pass Xa-30.5, VPI Classic, Dynavector DV-20XL, Manley Chinook, Cadenza Bronze)
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September 22, 2017, 06:03 PM #19
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Re: Dropout with Tidal on D1
Got a similar response from them in the middle of August after waiting for over a month from the previous correspondence. Anyway, I have tried all their suggestions and now have an alternative source so no longer a big deal to me. Mine is cancelled at the end of this subscription month.
Main - JVC QL-Y7/Denon DL-301 Mk II, Gold Note PH-10, Jays CDT3 Mk3 , Auralic Aries G2.2, Holo May KTE, Supratek Cabernet, Kinki Studio EX-B7 monoblocks, Verity Audio Otello, (2) Rythmik F12SE, Audio Envy IC, SC & PC's, Triode Wire Lab PC's, Inakustik USB and I2S, (2) Puritan Audio Labs PSM-156 with Groundmaster City, Timbernation rack
Family Room - Oppo UDP-203, Auralic Aries, Aqua La Voce S3, Kinki Studio EX-M1+, Nola KO, (2) Rythmik F-12G, Wireworld SC & IC's, Neotech PC's, SurgeX SA-1810
Greenville, SC- Jays CDT2 Mk 3, Auralic Aries G1, Holo Spring 3 KTE, Supratek Chardonnay, Odyssey Audio Kismet Reference, Rosso Fiorentino Volterra 2, (2) RSL Speedwoofers, iFi Audio Power Station, Wireworld IC's, Inakustik USB and I2s, Triode Wire Lab SC, Triode Wire Lab PC's, Furutech NCF Clear Line, Timbernation rack.
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September 22, 2017, 07:13 PM #20
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Re: Dropout with Tidal on D1
Interesting point about MQA. You might be interested in Mark Waldrep's perspective on MQA's validity. Here's a link: http://secure.campaigner.com/csb/Pub...-dc7es-udoeww2
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September 22, 2017, 07:31 PM #21
Re: Dropout with Tidal on D1
My Systems: http://www.audioshark.org/showthread...481#post158481
"We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."
Dealer for: Aqua Hi-Fi, Aurender, AudioQuest Cables & Power Products, Berkeley Audio, Block Audio (distributor), Boulder Amplifiers, Bowers & Wilkins (B&W), Bryston, Clarisys Audio Loudspeakers (distributor), Classe’ Audio, Degritter Record Cleaning Machines, Esoteric, Finite Elemente, FirstWatt, Focal Loudspeakers and Headphones, GigaFoil, Harbeth Loudspeakers, Hegel, HiFi Man, Innuos, ISO Acoustics, Keces Power Supplies, Kharma Loudspeakers and Electronics, Kuzma Turntables, Lumin, Luxman, Magico Loudspeakers, MBL Speakers & Electronics, MSB Technologies, MySonicLabs Phono Cartridges, Nordost Cables, Ortofon, Pass Labs, Quadraspire, Rega Turntables and Electronics, Shunyata Research, STAX, Stein Music Products, Stillpoints, Soulution, VAC, Vicoustics, Viva Audio, VPI Industries, WireWorld Cables.
https://suncoastaudio.com/
Phone: 941-932-0282
Facebook: https://www.facebook.com/Suncoast-Au...1105178279194/
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AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.
The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.
At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.
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Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com
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